Support Service options

Critical Links provides a portfolio of service options that cater both the initial project design and deployment phases, as well as long-term support for the hardware and software.

  • Project design and planning
  • 1-to-1 project support
  • Sales efforts consultation
  • Comprehensive training curriculum, including 'Train the Trainer'
  • Deployment, installation, setup, integration
  • Remote or onsite training delivery
  • Access to Support Portal with Knowledge Base, Forums and Tickets
  • Two levels of Ongoing Maintenance and Support for appliances:
    • Bronze: software updates plus trouble-ticket e-mail support
    • Silver: Bronze plus 8x5 phone support
  • Professional Services for OEM's and special projects
  • Tailored training sessions, onsite or remote

Contact us now if you need more details!